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Privacy Policy

Last updated: February 18, 2026

Arct Technology LLC ("Arct Cloud", "Company", "we", "us", "our") provides cloud hosting and virtual private server (VPS) services (the "Services"). This Privacy Policy ("Policy") describes how we collect, use, and share personal information when you visit our website at arct.cloud (the "Platform") or use our Services.

By using the Platform or Services, you accept the practices described in this Policy and our Terms of Service.

1. Definitions

  • CCPA — the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act. When providing Services, Arct Cloud acts strictly as a "Service Provider" under the CCPA.
  • Company — Arct Technology LLC, a limited liability company incorporated in the State of Wyoming, United States.
  • GDPR — the General Data Protection Regulation (EU) 2016/679, and the EU GDPR as incorporated into United Kingdom law (UK GDPR).
  • Controller vs. Processor — For your account and billing data, we act as a Data Controller. For the data you host on our servers, we act strictly as a Data Processor on your behalf.
  • Personal Data / Personal Information — any information that identifies, relates to, or could reasonably be linked to an identified or identifiable individual.
  • Platform — the website at arct.cloud, including all subdomains and related web properties.
  • Services — the cloud hosting, VPS provisioning, server management, and related services provided by the Company.
  • User / You — any individual accessing or using the Platform or Services, or any legal entity on whose behalf such individual acts.

2. How We Collect Data

a) Directly From You

We collect information when you:

  • Create an account or register for Services
  • Purchase or configure a server
  • Submit a support ticket or contact us
  • Leave comments or feedback
  • Subscribe to newsletters or marketing communications

b) Automatically

When you use the Platform, we automatically collect:

  • Device & browser data — IP address, device type, browser type, operating system, screen resolution, language preferences
  • Usage data — pages visited, time spent, links clicked, referral URLs, session duration
  • Cookies & similar technologies — session cookies, persistent cookies, web beacons, and analytics tags (see Section 8)

c) From Third Parties

We may receive information from:

  • Payment processors — transaction confirmation and billing details (we do not store full credit card numbers)
  • Analytics providers — aggregated usage and performance data
  • Identity verification services — for fraud prevention and compliance

3. Types of Data Collected

We may collect the following categories of personal information:

  • Identifiers — name, email address, username, encrypted passwords
  • Billing information — billing address, payment method type, transaction history (full payment card details are handled securely by our third-party payment processors and are never stored on our infrastructure)
  • Technical & usage data — IP addresses, device information, browser type, operating system, server configurations, resource utilization, and navigation patterns
  • Communications — support queries, emails, chat messages, and feedback you send us

4. How We Use Personal Data

a) Service Delivery

  • Provisioning, managing, and maintaining your servers
  • Processing account registration and authentication
  • Processing payments and billing
  • Providing technical support and responding to inquiries
  • Sending service notifications (maintenance windows, outages, security alerts)

b) Security & Compliance

  • Fraud prevention and identity verification
  • Complying with applicable laws, regulations, and legal processes
  • Responding to lawful requests from government authorities

c) Legitimate Business Interests

  • Optimizing infrastructure and improving the Platform and Services
  • Detecting and preventing fraud, abuse, and security threats
  • Conducting internal analytics and ensuring network security

d) Data Aggregation

We may anonymize and aggregate data for research, IT system testing, and product development. This aggregated data will not identify you personally.

e) Marketing (With Consent)

  • Sending promotional emails about new features, plans, or offers (only with your explicit, revocable opt-in consent)
  • You may unsubscribe at any time via the link in any marketing email

5. How We Share & Transfer Personal Data

We do not sell your personal data. We only share data with:

  • Service providers — payment gateways, data center partners, support platforms, analytics services, and email delivery services, all bound by contractual data protection obligations
  • Legal requirements — to comply with applicable law, regulation, legal process, or government request
  • Safety & security — to detect, prevent, or address fraud, security issues, or technical problems
  • Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets
  • With your consent — when you authorize us to share information with a specific third party

International Transfers

Your data may be processed in the United States or other jurisdictions. For users in the EU/UK, we rely on Standard Contractual Clauses (SCCs) to ensure adequate data protection for international transfers.

6. Data Retention

We retain personal data for as long as necessary to:

  • Provide the Services to you
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our agreements
  • Maintain financial and tax records as required by law

When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS) and at rest
  • Access controls limiting data access to authorized personnel
  • Regular security assessments and monitoring
  • Incident response procedures for data breaches

No system is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].

8. Cookies

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Remember your preferences
  • Analyze Platform usage via analytics tools (e.g., Google Analytics)
  • Improve Platform performance

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features.

9. Your Rights Under the GDPR (EU & UK)

If you are in the EU or UK, you have the right to:

  • Access — obtain confirmation of whether we process your data and request a copy
  • Rectification — correct inaccurate or incomplete personal data
  • Erasure — request deletion of your personal data ("right to be forgotten")
  • Restriction — request that we limit processing of your data
  • Data portability — receive your data in a structured, machine-readable format
  • Object — object to processing based on legitimate interests, including direct marketing
  • Automated decisions — not be subject to decisions based solely on automated processing

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

You may also file a complaint with your local data protection authority (e.g., the ICO in the UK).

10. Your Rights Under the CCPA (California)

If you are a California resident, you have the right to:

  • Know — request what personal information we collect, use, and disclose
  • Delete — request deletion of your personal information
  • Opt-out of sale — we do not sell personal information, but you may request confirmation
  • Non-discrimination — exercise your rights without receiving discriminatory treatment

To exercise these rights, contact us at [email protected]. We will respond within 45 days.

11. International Data Transfers

Your data may be processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) where required by applicable law.

12. Children's Privacy

The Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a minor, we will promptly delete it.

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on the Platform and updating the "Last Updated" date. Continued use of the Services after changes constitutes acceptance of the revised Policy.

15. Contact Us

If you have questions about this Privacy Policy, contact us at: